Requesting a Refund for a Premium Plan

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We offers a 14 day, money-back guaranteed trial period for Premium plans purchased by credit card / Debit card.

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Eligibility for a refund

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If you purchased your Premium plan within the last 14 days, you're eligible for a full refund.

 

The refund policy applies to new Premium plans, not renewal payments or upgrades of existing plans (unless the original purchase of a Premium plan was within the last 14 days).

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Note about SEPA payments:

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Purchases made with SEPA aren't covered by our 14 day trial period. You can contact your bank directly if you need to cancel the payment.

If the first 14 days have passed and you feel you deserve a refund, send us a request and we will review it.

 

Request process for a refund

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Cancel your Premium plan within the first 14 days of purchasing it to receive a full refund. There's no need to submit a request.

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If you're eligible, your credit card will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.

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Notes:

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If you cancel within 72 hours of a purchase (during the trial period) it is possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.

If you canceled within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.

After canceling, your Premium plan is immediately deactivated and you can no longer make use of Peritus E Serve Premium services.

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Important:

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Company Name is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

 

 

FAQs: 

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Question: Does the 14-day trial period apply for monthly Premium plan subscriptions?

Answer: I accidentally purchased the wrong Premium plan, can I change it?

Yes, you can change to a different Premium plan or different subscription period. For example, you can change:

From a Monthly Unlimited to Monthly Combo

From a Yearly Business Unlimited to Yearly Unlimited

If you change to a cheaper Premium plan, you will be refunded the difference.

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Refund policy:

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This information should be studied carefully to avoid possible misunderstanding in our future collaboration.

 

Since Company is offering non-tangible irrevocable goods we do not make refunds once the order is complete and the product is sent. As a customer, you are responsible for understanding this when purchasing any item on our website.

 

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we approve refund requests for the following reasons:

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1. Non-delivery of the product: due to some mailing issues of your email provider or your email server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in written form within seven days from the order placing date. Otherwise, the product will be considered received and downloaded.

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2. Download and unzipping issues: for some reason you might have problems while downloading the product or its unzipping. Claims regarding such issues must be submitted by consideration of our Support department. If you do not contact us during three days, you agree that we may construe silence as a confirmation of successful delivery and download of the product with no further rights of refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within three days may result in a refund decline.

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3. Major defects: although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such issues must be submitted for consideration by our Support Team. We retain the right to rectify the errors or defects within 72 hours. If the defect is identified as our mistake and we fail to correct it within 72 hours from the date of the initial complaint email or any other notification provided by a Customer, then we have two options to resolve the issue. One is full refund to the customer without any compensations or reimbursements. The second option is replacement of the product of the same or around the same value. Please note that temporary access to your Help Center can be requested by our technicians to identify and fix the possible issues with our themes. Failure to provide such access promptly may cause delays in the issue resolution. Refusal to provide access to your Help Center will cause your inability to apply for a refund.

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4. Product not-as-described: such issues should be submitted to our Support Department within seven days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.